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Small Business Appear Larger When Using a Virtual Phone Service
By racer48 | February 27, 2009
As a small business owner, you need to have all of the competitive advantage that is available to you. One way to easily gain an advantage over competition of any size is by making use of a virtual PBX phone systems service. Such a solution helps make your small business appear larger than it actually is by using some incredibly ingenious components.
For starters, an online phone solution uses an auto attendant, or virtual receptionist, very similar to the system used by large businesses. This feature automatically answers, and directs, incoming phone calls so that they are routed to the proper individual or area, just like the big boys.
Call answering rules allow you to configure how calls are routed, and are very flexible. An inbound call can go to voice mail, any extension and other phone numbers depending on how you define the rules. You can define rules based on the current time, the day of the week, and even the location the call originated at.
A call queue system can be set up, which can put callers in a holding pattern until the next employee is ready to take the call. You can decide what is heard by the caller as they hold, including music, or a pre-recorded message. Call queuing ensures that phone calls are answered as swiftly and effectively as practical.
A full featured voice mail services is included that lets inbound phone calls to be answered with professional salutations and messages that are left in separate mailboxes. Notification can be sent when you receive a new message, and you can even get the message as an email attachment, allowing you to efficiently handle the issue.
Many phone extensions allow you to efficiently send incoming calls to the right department. This helps with giving your business the impression of having various sections with multiple employees. Extensions can be added as you need them, allowing for quick and affordable phone service expansion.
With a virtual phone service, you have the option of a local phone number, a toll free number, or you can have both. Though using a toll free number will not cost you more to use, it will give your small business that large business feel.
These are just a few of the great features provided by a virtual hosted PBX solution that will assist in the effort to make your small business come across to people to be much larger than it really is. Make use of an affordable, simple to operate virtual phone service and see how its tremendous features can really work towards improving the bottom line of your business.
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